Terms of use.

The agreement

These terms govern your use of this website and every production we deliver — on-hold messaging, auto-attendant recordings, queue announcements, overhead audio and voiceover. By ordering, approving a script, or loading a file we produced, you agree to them.

A signed quote or dealer order form is part of this agreement. Where it differs from these terms, the signed document wins.

What we deliver

A finished production, in the format your phone system or playback device needs, on the schedule in your quote. Standard turnaround is a first script in three business days and finished audio within seven of approval.

• Scripts are delivered for your review before anything is voiced. One round of revisions is included; further rounds are quoted.
• Audio is delivered as a mixed master and, where contracted, as stems.
• Loading onto your system is included when we or your dealer have access; otherwise we deliver the file and written instructions.

Your part

Accurate information — hours, locations, offers, phone numbers. We write from what you tell us and are not responsible for a promotion that ended before the message did.

Timely approvals. A script unanswered for thirty days is considered approved as written; a seasonal update unanswered by its air date runs the prior version.

Ownership and licenses

The script and the finished production are yours once paid for. You may play them on any line or device you own or lease, at any of your locations.

Voice talent and music are licensed to you, not sold. The license covers on-hold, auto-attendant, queue and overhead playback for the life of the program. Broadcast, streaming or advertising use of the same read requires a separate voiceover license, quoted on request.

• You may not resell, sublicense or re-edit the production for another business.
• We may not use your production in our portfolio without your written permission.

Music and performance rights

Every music bed in our library is licensed for telephone and on-premise playback and delivered with the performance-rights clearance in place. If you ask us to use music you supply, you warrant that you hold the rights, and you indemnify us for its use.

Pricing, billing and cancellation

One-time productions are invoiced on script approval and due on delivery. Monthly programs are billed in advance and renew month to month.

Cancel a monthly program at any time with thirty days' notice; you keep the last production delivered. Refunds are not issued for voiced audio, since the talent has been paid, but an unvoiced script may be cancelled for the writing fee only.

Authorized dealers

In our dealer markets you may order through an authorized On-Hold Technologies dealer. The dealer is responsible for installation and phone-system support; we remain responsible for the production. Your warranty and these terms apply either way.

Warranty and limits

We warrant that the production will match the approved script, play cleanly on the system specified in your quote, and be free of third-party rights claims. If it doesn't, we fix or re-produce it at no charge — that is the remedy.

We are not liable for lost business, missed calls or consequential damages, and our total liability for any production is capped at what you paid for it.

Using this website

The samples on this site are client productions, played here with permission. You may listen; you may not download, redistribute or reuse them. Site content is ours or licensed to us; nothing here grants a license to copy it.

Governing law and changes

These terms are governed by the laws of the State of Florida, with venue in Palm Beach County. We may update them; the effective date above changes when we do, and active clients are emailed about anything material. Your continued use after that date is acceptance.